Agreement to these terms is required before enrollment in any program.
By signing up for our program, you have agreed to all the following terms and conditions. Please review them before enrollment.
We have different timeslots available depending on your region:
| Region | Days of Operation | Time Slot |
|---|---|---|
| United Kingdom | Monday to Friday | 16:00 to 00:00 GMT |
| USA/Canada | Monday to Friday | 12:00 to 21:00 EST |
Important: Our team of tutors works only on weekdays (Mon to Fri). Managing a session on the weekend is not possible.
Each regular class length will be of 50 to 60 minutes and can never be less than 50 minutes.
If the lesson length is less than 50 minutes due to some reason, the remaining time will be added to the student's next session.
Your regular session will be arranged at a specific, negotiated timeslot with your instructor.
If you wish to make changes to your lesson time or days, you must contact our support team at least 24–48 hours earlier. We will reschedule as quickly as possible based on instructor availability.
A makeover (makeup) session will only be provided against an informed leave (e.g., sick leave, emergency leave).
Student Cancellation Rule: To avail of a makeover session, you must give us at least 24 hours prior notice for your session cancellation.
If notice is provided in less than 24 hours, we are not liable to provide you with any makeover for that missing session.
In case your tutor cancels a session, we will always provide you with a makeover session.
Each student can avail of a maximum of 2 makeovers per month against 2 informed leaves.
Although our resources and tools are highly reliable, in case of any technical mishap on GTO’s side, we will always accommodate you by providing a substitute session.
In case there are electricity, network connection, or technical problems from your side, GTO will not be responsible if you miss a class or part of a class.
Team Get Tutors Online is not responsible if your computing device incurs malware or other harmful elements from an online platform.
We are also not responsible for the loss of your data. It is your responsibility to secure your device and ensure you have antivirus or malware detection installed.
We are not responsible for the delivery of services in conditions outside our control (Force Majeure). Such events include, but are not limited to, fire, flood, earthquake, war, riots, and the collapse of telecommunication or power infrastructure.
In such a case, we will arrange make-up sessions for lessons not delivered, and we will take reasonable actions to recommence activities quickly.
All payments for the subscription package you choose must be made in advance.
In serious conditions, we might allow a grace period for payment, but this period is Not More Than 7 days.
Each invoice must be paid when presented or by the due date. In case of any delay, a $2 per day late fee will be charged.
If a student wishes to discontinue the services, they must provide 15 days prior notice by sending an email to support@gettutors.online. Otherwise, refunds are not possible.
If you refer someone, you will receive a Referral Discount—a significant, one-time bonus discount on the referred month's fee.
GTO offers various seasonal and off-season discounts, which will be communicated via email or social media.
We are responsible for assigning your tutor. We reserve the right to replace the instructor at any time to meet the needs of the topic or other circumstances.
Strict Rule: You are not allowed to share your personal contact information (phone number, email, address) with your tutor, nor are you permitted to ask for your tutor’s personal contact information.
Any username and password provided must be kept confidential. You are accountable for all activities under your username and must not allow unauthorized use.
If you suspect unauthorized use, immediately inform the support team to deal with it.
The Get Tutors Online Privacy Statement applies to the information you disclose to us at enrollment or any other time. By registering, you acknowledge that you have read, understood, and accepted the Privacy Statement's contents.
We have announced official holidays for tutor and student relaxation. These are the only breaks we take throughout the year.
You can find out about these holidays by clicking here.
Note: There will be no makeover or refund applicable to these officially mentioned holidays.
